Terms and Conditions

Last updated: January 9, 2025

1. About Us

Expert Decking is a lead generation service connecting customers with vetted specialist decking contractors across Devon and surrounding areas. We do not directly provide construction services but facilitate connections between customers and our preferred contractors.

2. Services

2.1 Lead Generation Services

We provide:

• Connecting customers with vetted decking contractors
• Initial consultation and requirement gathering
• Matching customers with suitable contractors in their area
• Facilitating initial contact between customers and contractors
• Quality assurance of our contractor network

2.2 Service Area

Our services are primarily available in Devon and surrounding areas. Services outside this area may be available by arrangement.

3. Lead Generation Process

3.1 Our Role

• We facilitate connections between customers and contractors
• We pass your requirements to suitable contractors in your area
• Contractors will contact you directly to provide quotations
• All quotations, contracts, and pricing are between you and the contractor

3.2 Contractor Relationships

Please note:

• Contracts for work are formed directly between you and the contractor
• Expert Decking is not party to any contract for construction work
• All terms, pricing, and conditions are agreed between you and the contractor
• We receive a referral commission from contractors for successful leads

4. Contractor Payment Terms

4.1 Our Lead Generation Service

Our lead generation service is provided free of charge to customers. We receive payment through referral commissions from contractors when successful connections are made.

5. Contractor Responsibilities

All project timelines, delivery schedules, and site requirements are managed directly by your chosen contractor. This includes:

• Project timescales and scheduling
• Material sourcing and delivery
• Site access requirements
• Progress updates and communication
• Health and safety management

6. Planning Permission and Building Regulations

• You are responsible for obtaining any required planning permission
• We can provide guidance on planning requirements
• Building regulations compliance is included where applicable
• Work may be suspended if proper permissions are not in place

7. Contractor Warranties and Guarantees

Contractor-Provided Warranties

All warranties and guarantees for construction work are provided directly by your chosen contractor, not by Expert Decking. Our preferred contractors typically offer:

• Workmanship warranties (typically 12 months minimum)
• Structural warranties (typically 10 years)
• Manufacturer warranties on materials and components

7.1 Warranty Claims

For any warranty claims or issues:

• Contact your contractor directly as they are responsible for all warranties
• Refer to the warranty terms provided by your contractor
• Expert Decking can assist with initial contact if needed
• All warranty work is carried out by the original contractor

8. Liability and Insurance

8.1 Contractor Insurance

All our preferred contractors carry appropriate insurance including:

• Public liability insurance (minimum £2,000,000)
• Employers liability insurance (minimum £10,000,000)
• Professional indemnity insurance where applicable
• All relevant trade and professional certifications

8.2 Our Liability Limitations

Expert Decking's liability is limited to our lead generation service only:

• We are not liable for any construction work or defects
• We are not liable for contractor delays, costs, or performance
• We are not liable for any disputes between you and contractors
• Our maximum liability is limited to £100 for our lead generation service
• We exclude all liability for indirect or consequential losses

9. Contractor Cancellation and Changes

All cancellation policies, cooling-off periods, and change procedures are managed directly between you and your chosen contractor:

• Cancellation terms are set by individual contractors
• Cooling-off periods apply as per contractor terms and consumer rights
• Project changes must be agreed directly with your contractor
• Expert Decking is not involved in cancellation or change processes

10. Contractor Health and Safety

All health and safety responsibilities are managed by your chosen contractor:

• Contractors maintain comprehensive health and safety policies
• All work is carried out in accordance with current regulations
• Contractors will assess and manage site-specific hazards
• You should discuss safety requirements directly with your contractor
• Expert Decking has no responsibility for on-site health and safety

11. Website Terms

11.1 Website Use

• Website content is for informational purposes only
• Images and specifications may vary from actual products
• We reserve the right to update website content without notice

11.2 Intellectual Property

All website content, including images, text, and designs, is our intellectual property and may not be reproduced without permission.

12. Data Protection

We process personal data in accordance with our Privacy Policy and UK GDPR requirements.

13. Dispute Resolution

13.1 Complaints Procedure

• Contact us directly to discuss any concerns
• We aim to resolve complaints within 14 days
• Formal complaints should be made in writing

13.2 Alternative Dispute Resolution

If we cannot resolve a dispute directly, we may use mediation or arbitration services before pursuing legal action.

14. Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including extreme weather, natural disasters, or government restrictions.

15. Governing Law

These terms are governed by English law, and any disputes will be subject to the jurisdiction of English courts.

16. Changes to Terms

We may update these terms from time to time. Updated terms will be posted on our website with a new "last updated" date.

17. Contact Information

For questions about these terms or our services, please use our contact form:

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